At Shop Nova Orbit, we want to ensure our visitors have complete transparency regarding how orders placed through our authorized promotional links are processed, shipped, and delivered. This Shipping & Delivery Policy explains the standard fulfillment guidelines provided by the official manufacturer of the FounTaiL™ Cordless Pet Fountain.
All orders placed via the secure checkout system are verified and scheduled for dispatch within 24 to 48 business hours (Monday through Friday, excluding major federal holidays).
Once your order has been packaged and handed over to the logistics courier, you will receive an automated shipping confirmation email containing your personal tracking number.
Standard delivery times for customers located in the continental United States are outlined below:
| Destination | Fulfillment & Handling | Transit Time | Estimated Total Delivery |
|---|---|---|---|
| United States (Domestic) | 24 – 48 Hours | 5 – 12 Business Days | 6 – 14 Business Days |
| Hawaii, Alaska & US Territories | 24 – 48 Hours | 8 – 16 Business Days | 10 – 18 Business Days |
*Please note: Transit times may experience slight delays during peak holiday seasons, severe meteorological events, or regional carrier logistics adjustments.
Shipping fees, if applicable, are calculated and clearly shown on the final checkout screen prior to entering payment information:
When your package departs the fulfillment warehouse, the carrier system generates a unique tracking number. You will receive an email containing a direct link to track your parcel in real time via major delivery partners (such as USPS, FedEx, DHL, or regional courier networks).
Please allow up to 24 hours after receiving your tracking email for the initial carrier scan updates to populate online.
It is the customer's responsibility to verify that the shipping address entered during checkout is accurate and complete, including apartment, suite, or unit numbers. If you notice an error in your address after placing an order, please contact the support team immediately. Once an order has been dispatched from the warehouse, address modifications can no longer be processed in transit.
All shipments are handled by reputable national couriers. In the rare event that your package arrives with physical transit damage or appears lost according to carrier tracking records, please contact customer support with your order number and photos of the package condition for prompt assistance with a replacement unit under your 30-day guarantee.
If you have questions regarding shipping policies or need help locating your order details, our promotional support desk is available to guide you: